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Digital Inclusion – Helping You Online

Support to help people online and for organisations that support digital inclusion

Illustration of a laptop displaying a pink piggy bank with two gold coins above it, and a hand typing on the keyboard. Surrounding the laptop are checkboxes on paper, a QR code, social media notification icons with hearts, and a credit card, all set against a dark blue background

Login LCR - FREE Digital Roadshows

The Liverpool City Region Combined Authority, in conjunction with our six local authorities, are hosting a range of free marketplace roadshow events across the region as part of the Login LCR project which is funded by the UK Governments Digital Inclusion Innovation Fund.

These events will take place in Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, bringing together organisations that can provide practical digital support, useful resources and signposting to further help.

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Our Helping You Online booklet

Whatever your starting point, our guide will help build confidence, grow your skills and unlock what’s possible online.

The Helping You Online guide is available across most libraries and community venues and travel centres in Liverpool City Region, and is also free to download.

Download the full guide

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Download each individual section

A person multitasks by holding glasses in one hand and a phone to their ear with the other. Surrounding them are illustrations of a computer, laptop, smartphone highlighted with yellow rays, and question marks suggesting confusion or inquiry

Getting started with your device

An older person with gray hair, wearing a light blue shirt, sits outdoors using a laptop. Their face is blurred for anonymity. Overlaid graphics include illustrated hands typing on a keyboard and a large cursor arrow pointing toward the person, set against a dark blue background with abstract lines and shapes.

Using your device

Stylised illustration of two hands holding a smartphone with a gear icon on the screen, suggesting settings or configuration. The background features abstract elements including graph paper, green shapes, and blue lines on a light blue backdrop

Changing settings to meet your needs

An elderly person with a blurred face holds a tablet. The background includes a blue circle with abstract elements, such as a purple Wi-Fi symbol on the left and an open laptop with green lines radiating from it on the right.

Connecting to the internet

A person sits and types on a laptop. The background features graphic elements including a paper airplane, an old computer, and abstract purple and blue shapes, suggesting a theme of technology or digital communication.

Create or use email

Stylised illustration featuring a laptop, a shield with a padlock icon, and abstract elements representing cybersecurity. A hand holds a key toward the padlock, with additional icons including a cloud and fingerprint, set against a backdrop of digital lines and shapes

Set up a PIN, PASSWORD or PASSCODE

A person holds a smartphone in one hand and a laptop in the other. A yellow padlock icon floats beside their head, and an enlarged search bar with a magnifying glass and cursor appears in front. The background includes abstract shapes like a green circle and grid patterns, suggesting themes of online security and internet search.

Staying safe online

Illustration of an old desktop computer with a keyboard and monitor displaying a red warning symbol and the word 'SCAM'. A triangular warning sign with an exclamation mark hangs from a hook above the computer. Binary code appears on the left side, suggesting digital data or hacking, set against a dark blue background with abstract shapes.

Scam awareness

A child holds a yellow smartphone. The background features digital elements including a shield with a checkmark, speech bubbles, and an 'X' mark over a grid pattern

Keeping children safe online

Stylised illustration of a hand holding a smartphone while another finger taps the screen, which displays yellow lines indicating touch. Surrounding the phone are social media icons including speech bubbles, pink and blue hearts, and a yellow notification icon with a heart and the number 1

Applications and websites

A person with curly hair wearing a red sweater holds a yellow smartphone, with their face blurred. Overlaid digital elements include a laptop displaying 'NEW JOB' in a search bar, a hand cursor pointing at it, speech bubbles, floating papers, and checkboxes, suggesting themes of job searching and digital communication.

Employment support online

Accessing healthcare

A pair of hands typing on a laptop keyboard with a green 'SEARCH' button below. To the left is a pink heart icon, and to the right is a blue envelope icon with a red '3' indicating unread messages. An upward arrow suggests sending or receiving messages.

Improving your digital skills

A person using a tablet, with an illustration of a credit card and payment terminal to the right. On the left, there is a piece of graph paper featuring the text 'comparethemarket' and an image of a meerkat

Saving money online

Collage featuring a smartphone with a magnifying glass highlighting the word 'NEWS', a speech bubble above it with the word 'FAKE' in bold, a megaphone and a 'BREAKING NEWS' newspaper clipping on the left, and a partially obscured face with a question mark on the right. The theme suggests questioning the authenticity of news.

Misinformation

A pair of hands interacting with a pink square, one hand pointing at it. Above the hands is a computer chip labeled 'AI'. The background includes speech bubbles, circuit lines, and icons representing artificial intelligence.

Artificial Intelligence

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Finding digital support near you

Digital Inclusion and our commitment

Digital Inclusion is about ensuring everyone has the skills, access, motivation and confidence to take part in a modern digital life, and are able to take advantage of the benefits this brings. Almost every part of life has a digital element: using the NHS App, shopping online, connecting with loved ones. Meaning having access to digital devices, connectivity and skills is becoming increasingly essential.

Making the Liverpool City Region one of the most digitally connected and inclusive regions in the UK is a key pledge for Metro Mayor Steve Rotheram. As a city region, we are committed to ensuring that our residents have access to the skills and support needed to fully participate in an ever-evolving digital world. Find out about the support that’s on offer by clicking on the links below.

For those who need digital support

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In-Person Support

Find out where to access free internet, in-person support and digital equipment.

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Discounted Internet

Struggling to afford your internet? Find out if you could benefit from cheaper rates, known as a ‘Social Tariff’.

A laptop open on a desk. The page the laptop has open is the Good Things Foundation's Databank webpage.

Free Data

Struggling to afford enough mobile data? Find out how to access support.

A padlock on top of a computer keyboard.

Staying Safe Online

Find out what steps to take to remain safe and vigilant online.

An older woman sat at a desk using a mouse, looking at a computer screen. A younger woman is sat next to her pointing at the screen. They're both wearing a headset.

Build Your Digital Skills

View a variety of resources to help you build your digital skills.

Landline Switchover

The UK’s landline telephone services are switching over from analogue to digital networks. Find out how this affects you and what you need to be aware of.

A map of the Local Authorities in Liverpool City Region. Each Local Authority is blocked out with a different colour.

Council Support

Find out about your local council’s digital service support.

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Case Studies

Read about the people we’ve supported and how it’s benefitted their lives.

Tackling Misinformation

Misinformation can be spread quickly online – check out our top tips to spot it.

For those who give digital support

Digital Inclusion Network

Find out more about and join our Digital Inclusion Network.

A group of about 15 people sat at a long table. They are dressed in business attire and appear to be having a meeting.

Funding for Organisations

Find out what funding may be available for your organisation.

Digital Inclusion Initiative

Find out more about the Digital Inclusion Initiative.

Become a Databank

Find out more and become a Databank through the National Databank.

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Digital Champions

Learn more on what becoming a Digital Champion entails, the benefits, and what to expect from our training session.

A bird's-eye view of the table. On the table are 5 laptops arranged in a circle, there's also a number of tablets and phones scattered on the table.

Device Recycling

Find out how your organisation can sustainably dispose of it’s old IT equipment and support digital inclusion.

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